Refund & Cancellation Policy

Last updated: 27 October 2026

This policy explains when GrowthLife refunds a payment, how to cancel, and how our digital products are delivered. It applies to everything you buy from growthlife.in: agency services, monthly retainers, subscriptions and WordPress plugin licences. Where a signed proposal or contract says something different, the contract wins.

1. Agency projects (websites, apps, SEO setups, branding)

• Cancel before kickoff: if you cancel in writing before we start work (before the discovery call or first deliverable), we refund 100% of the advance, minus any payment-gateway charges.
• After work has started: the booking advance is non-refundable, because it covers planning, research and time already reserved for your project.
• Milestone payments: milestones we have delivered are non-refundable. Money you prepaid for milestones we have not started is refunded if you cancel.
• Revisions, not refunds: if a deliverable does not match the agreed scope, we fix it within the revision rounds in your proposal before any refund is considered.

2. Monthly retainers (SEO, ads management, social media)

• Cancel any time with 15 days’ written notice by email.
• The current month’s fee is non-refundable; we keep working until the end of that billing month.
• No refunds for partial months or unused hours.

3. Subscriptions (for example GrowthLife AI SEO)

• Cancel any time from your account or by email. Cancellation stops the next renewal.
• You keep access until the end of the period you have paid for.
• Payments for a billing period that has already started are not refunded.

4. WordPress plugins and digital licences

• 7-day refund on first purchase: if a plugin does not work as described on its page and our support team cannot fix the problem within 7 days of purchase, we refund it in full.
• Refunds are not given for change of mind, buying the wrong licence size (we will upgrade or swap it instead), or conflicts with themes or plugins we do not support.
• Licence renewals are non-refundable. You can switch off auto-renewal at any time.
• After a refund, the licence key is deactivated.

5. What we never refund

• Ad spend paid to Google, Meta, Amazon or any other platform. That money goes to the platform, not to us.
• Third-party costs bought on your behalf: domains, hosting, premium themes, plugins, stock assets and paid tools.
• Results-based claims. SEO rankings, AI visibility and ad performance depend on factors outside anyone’s control, so we do not refund on results unless your contract includes a written performance guarantee.

6. Delivery (no physical shipping)

Everything GrowthLife sells is delivered digitally. Plugin licences and download links are emailed instantly after payment. Service work is delivered by email, shared drives or directly on your website. There are no shipping charges.

7. How to request a refund or cancel

• Email support@growthlife.in with your order or invoice number and the reason.
• We reply within 2 working days.
• Approved refunds go back to the original payment method within 7–10 working days. Your bank may take a few more days to show it.

8. Questions

Call or WhatsApp +91-7257000009, or email support@growthlife.in. This policy forms part of our Terms & Conditions.